Client: Global Shopping Centre Business Industry: Home Furnishings Real Estate Portfolio: Operates multiple shopping centres and retail parks around the world, totalling more than 3.2 million square metres of GLA and approximately 400 million visitors annually Trimble Solutions: Manhattan – Real Estate Management System Customer Since: 2009
A global shopping centre business turned to Trimble’s Manhattan when they needed a truly global Integrated Workplace Management System (IWMS) to support their portfolio of shopping centres and their ambitious international expansion plans in 10 countries around the world.
The company currently develops, owns and manages more than 3.2 million square metres of retail space in multiple shopping centres and retail parks. Its existing sites already attract more than 400 million visitors a year, and 7 new international projects currently in development will substantially increase this footfall in future. In partnership with one of the world’s largest furniture retailers, the shopping centre enterprise leases commercial units to a broad range of retailers. Its high-profile retail partner acts as an anchor tenant to attract other retailers and consequently has a prominent position within each shopping centre.
The organisation is known for its emphasis on cost control, operational efficiency and continuous product development in order to keep its prices low while continuing to expand globally. To support its planned expansion, the company needed a proven IWMS model that, when required, could be deployed easily and efficiently to new retail sites and acquisitions around the world.
Technology Gaps Within the Incumbent System had Become Evident
The business was concerned that its existing (expensive) CAFM solution was failing to address its global requirements for managing lease contracts, property maintenance and support service operations. Technology gaps within the incumbent system had also become evident.
After a detailed review, the organisation identified that, in order to achieve its global aims, it needed a more widely-recognized, industry-leading IWMS solution that could also help to future proof its investment strategy.
The business required an integrated system that would:
Provide a comprehensive, accurate view of its global business operations from a single source.
Be capable of implementation via a Software-as-a- Service (SaaS) operating model to minimize IT support requirements and costs.
Enable the automation of manual procedures via Workflow.
Ensure information flow between some 10,000 remote users and more than 400 office workers through mobile technology.
Provide extensive reporting at local, national and international levels.
Enable full localisation of language, currency and time zone, but with data standardization across all countries.
Allow integration with existing building management, energy management and lease management software.
Following its IT strategy review, the business terminated its existing CAFM project and conducted an extensive evaluation of Trimble’s market-leading Manhattan IWMS solution.
The Perfect Solution for Supporting and Controlling the Management of Key Services
After a successful test project, the organisation found that Trimble’s modular Manhattan system offered the perfect solution for supporting and controlling the management of key services such as:
Suppliers and Contracts
Cost Management and Reporting
Service Requests and Work Order Management (Workflow)
Graphical/Dynamic Resource and Task Management
Building Management System (BMS) Interface
Improved Monitoring, Management and Cost Control of Global Activities
Trimble Manhattan delivered a comprehensive, accurate view of global business operations from a single source, resulting in improved monitoring, management and cost control of global activities. Benefits included:
Improved process control.
Faster and more accurate reporting at local, national and global levels.
Automation of manual procedures.
Efficient deployment to new sites and acquisitions.
Improved information flow between remote users and office workers through mobile technology (increasing productivity and reducing administration and costs).
Full localization of language, currency and time zone.
Data standardization across the organisation.
Efficient management of reactive maintenance and planned maintenance lifecycle.
Who Benefits from Manhattan?
The Leasing Department uses Manhattan for lease administration—including the management of lettable space, lease contracts, rent and service charges, and integration with data warehousing to support group reporting.
The Facility Management team uses Manhattan for the management of reactive maintenance (via a Self Service Tenant Portal), as well as the complete planned maintenance lifecycle of assets and services, work order management, and fast and accurate reporting of critical facilities information using Manhattan’s comprehensive reporting functionality.
The Finance Department uses Manhattan for tasks such as rent and service charge management, tenant invoicing and billing, turnover rent management, indexation and review of rents, and integration with the CODA accounting system.
Book a Demo of Manhattan
If you would like to learn more about Trimble’s integrated workplace management software, please visit the Manhattan product page.
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